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Infrastructure & Operator

GitLab Updates Core CI/CD Platform

GitLab this week delivered an update to its namesake continuous integration/continuous delivery platform that promises to make pipelines more efficient and easier to manage, in addition to making it easier to set up pipelines in Windows environments. Version 12.7 of the core GitLab platform adds support for Parent-Child Pipelines and Pipeline Resource Groups. Parent-Child Pipelines make […]

Infrastructure & Operator

IoT Compliance: How to hedge against security breaches

A 2018 DigiCert survey revealed that 100% of companies struggling to implement IoT security compliances had faced at least one IoT security incident. Fast forward to 2020, IoT adoption has increased manifold owing to social distancing and lockdown norms during the ongoing COVID-19 pandemic. This has led to even more vulnerabilities and IoT security breaches. According to a new […]

Infrastructure & Operator Migration & Consultant

3 Kubernetes Patterns for Cloud Native Applications

Modern cloud native applications are designed to be scalable, elastic, reliable, and predictable. To achieve these characteristics, certain principles can help guide admins or architects when running applications in Kubernetes. In this article, we are going to cover three important patterns to consider when running a cloud native application on Kubernetes. At the end of […]

Infrastructure & Operator

What is If this, then that (IFTTT): Everything you need to know

IFTTT: Everything works better together With more than 14 million registered users in 2018, IFTTT (If This Then That) is a mobile device application that lets the users create conditional commands by linking two existing apps. An app with a simple interface, IFTTT allows developers to build and publish their conditional statements using its technology. […]

Infrastructure & Operator

Hotel digital transformation can help overcome the impact of COVID-19

Digital transformation is one of the most reliable ways to enhance customer experience and drive industry growth. And a service industry like hospitality needs to focus on ways to attract and retain more customers with their improved solutions. COVID-19 has turned many industries upside down, and one of the most affected hospitality business. While many independent hotels got […]

Infrastructure & Operator

How to run IT support the DevOps way

Bringing DevOps principles into your IT service and engineering teams is proven to dramatically improve service quality, team morale, problem-solving, and business productivity. In fact, companies that adopt DevOps principles report an average of 45% higher customer satisfaction, 43% higher employee productivity, 41% improvement on defect rates, and 38% less IT-related costs. With stats like those, integrating […]

Infrastructure & Operator

What is a service request?

IT teams receive a wide variety of customer requests. Whether incoming inquiries are asking for access to applications, software licenses, password resets, or new hardware, the Information Technology Infrastructure Library (ITIL) classifies these as service requests.  Service requests are often recurring, so efficient IT teams follow a repeatable procedure to handle them.  Service request management […]